The evolution of artificial intelligence (AI) has redefined how companies operate and how consumers interact with digital platforms. Corebiz highlights that AI Agents (autonomous artificial intelligence agents) are no longer just a competitive advantage but a strategic necessity, shaping the future of e-commerce and other industries.
AI Agents are autonomous systems capable of performing complex tasks with minimal human intervention, optimizing processes and enhancing the user experience.
It is projected that by 2026, e-commerce will represent between 22% and 25% of retail sales in the United States, with an annual growth of 15% (CAGR) through 2029. This scenario reinforces the need for intelligent solutions to meet growing consumer demands and maintain competitiveness.
AI Agents in e-commerce
In e-commerce, AI Agents play key roles, from optimizing marketing campaigns and real-time pricing to logistics management and customer experience personalization. According to a McKinsey study, 72% of companies had already implemented AI solutions in 2024, and this adoption is expected to grow rapidly in the coming years, especially in e-commerce.
Companies like eBay, Cosentino, and Johnson & Johnson have already adopted the technology for customer service, process automation, and the discovery of new products and services.
AI First
The future of digital commerce will be shaped by artificial intelligence and the integration of technologies that deliver greater efficiency, personalization, and scalability. The concept of “AI first” will become the new market standard.
With the rise of AI Agents, we are entering the era of intelligent automation, where the ability to learn, adapt, and operate autonomously will be essential for business success in the digital environment. The transformation is already underway, and those who strategically embrace this revolution will lead and stand out.
Written by:
Renan Mota, co-CEO & Founder
at Corebiz
